Frequently asked questions
Everything you need to know before you start
Account and access
Sign in with the same email or Google account on the Android app or the web dashboard. Your sign-in creates one Firebase identity that both platforms use, so there is nothing separate to set up on the website.
Yes. The website and the Android app share the same Firebase Authentication, so signing in with the same email or Google account gives you access to the same company, roles and data on both.
Every company has only one Company Super Admin. Only the Super Admin can invite or remove Admins and transfer the Super Admin role. Admins manage vehicles, branches and permitted employees, while Users/Drivers record fuel usage for the vehicles assigned to them.
Vehicles, branches and team
From the web dashboard or the Android app, an authorized Admin can add vehicles (or other fuel targets) and branches, assign vehicles to branches, and invite employees by email. All additions respect your company's current plan limits.
FuelTrack offers Free, Standard, Standard+ and Premium capacity packages. Company paid plans support 50, 75 or 100 vehicles depending on package. Free supports 3 vehicles and 60 monthly fuel entries. See Pricing for the exact current application catalogue.
Fuel entries and approvals
Where approval is enabled for your plan and company, employee-submitted entries start as Pending. A reviewer can approve, reject, or request a correction. Rejected or correction-requested entries can be resubmitted by the original employee. Unapproved entries are excluded from official reports while approval is enabled.
Yes, on the Android app. Entries recorded offline sync automatically once the device reconnects, and the same entries then appear on the web dashboard.
FuelTrack tracks Petrol, Diesel, Hi-Octane, CNG and LPG consistently across the app, website, filters and reports. Petrol, Diesel and Hi-Octane are measured in litres; CNG and LPG are measured in kilograms, and reports never add kilograms to litres.
Subscriptions and pricing
The catalogue uses USD prices matching the application configuration. Google Play displays the final local currency, taxes and renewal terms before you confirm payment.
Google Play controls the transaction. Its checkout screen shows the final price, billing period, applicable taxes and renewal terms before you confirm payment.
You can move between Free, Standard and Premium through the subscription controls used for purchase. If you downgrade, existing data stays intact, but new users, vehicles or fuel entries may be restricted until usage fits the lower plan's limits.
Data, privacy and deletion
Yes. Authorized Admins can export fuel entries and reports as PDF or Excel files, and the Company Super Admin can request a full export of the company's records.
See the Account Deletion and Data Deletion Instructions pages for step-by-step guidance. Deletion requires reauthentication and explicit confirmation, and is handled the same way regardless of whether it's requested from the app or the website.
Still have a question?
Our support team can help with account, billing or technical questions.